One thing you may have noticed during the booking process is our request for a security deposit. You might be wondering, why do we require this, and is it really necessary?
Don’t worry! We’re here to explain everything in a friendly, transparent way so you can feel confident about the process. Plus, you can rest assured — we are fully compliant with Airbnb and Booking.com standards. We’ve even gone through their approval processes to make sure everything runs smoothly for both you and us.
A security deposit helps us take care of a few key things that ensure you have the best experience possible:
In Cape Verde, electricity is quite expensive, and we want to do our part to protect the environment. That’s why we encourage our guests to be mindful of energy consumption, especially when it comes to using air conditioning.
By holding a small deposit, we can cover any extra electricity usage that exceeds the daily allowance we’ve set for each guest. But don’t worry — the allowance is generous and should be more than enough for your needs during your stay. If you keep an eye on your usage (we even offer helpful tips to save energy), the deposit will stay untouched, and you’ll get it back in full!
A few tips for saving energy:
Here’s how we help you manage energy usage:
We know accidents happen — it’s part of life! Whether it’s a broken glass, a scratch on the furniture, or anything else, the security deposit gives both you and us peace of mind. In the rare event that something gets damaged during your stay, the deposit helps cover the cost of repairs or replacements.
But here’s the good news: We’re very reasonable. We know that wear and tear is normal, and we only charge for significant damage beyond what’s expected during a stay. If everything is in good shape when you check out (as it usually is!), your deposit will be refunded in full.
We want you to feel completely confident about the security deposit, and that’s why we’ve made sure our process is fully compliant with both Airbnb and Booking.com’s guidelines. They’ve reviewed and approved how we manage deposits, ensuring it’s fair, transparent, and aligned with their policies.
Here’s what this means for you:
It’s super easy! When you complete the pre-check-in process (which can be done quickly online), we’ll securely hold the deposit using your credit card. There’s no need to carry cash, and the amount will only be authorized — not charged — unless it’s needed. After your stay, we’ll inspect the property and, if everything is in order, the hold will be released, and the funds will be back with you.
At the end of the day, the security deposit is all about making sure you enjoy your stay without any worries. By being responsible with energy and taking care of the property, you’ll help us keep our homes in top condition for you and future guests. And if anything does happen, the deposit ensures everything is taken care of smoothly.
We’re here to make sure your time in Cape Verde is as wonderful as possible. If you have any questions about the security deposit (or anything else!), feel free to reach out — we’re always happy to help!
We can’t wait to welcome you!